The Monitoring Framework and Key Performance Indicators for the Dublin Homeless Action Plan 2011-2013
Effective implementation and monitoring
Effective implementation of this homeless action plan and attainment of its strategic aims requires regular reporting and monitoring of the service provision, activity and resulting outcomes being generated by the Pathway to Home model of service provision and under the core work programme actions of the Dublin HAP 2011-2013.
To ensure reporting and monitoring on the sought-after outcomes is achieved, the DHCF and Management Group have developed and adopted the following monitoring framework. The approach to developing this monitoring framework has been to seek to integrate different forms of measurement that allow a combination of methods to be utilised. Table 1 below sets these out in detail.
These methods are selected on the basis they ensure the application of the monitoring framework delivers a priority focus on the outcomes being obtained. Secondly, that they allow the DHCF and Management Group to ensure accurate and reliable measurement of the outcomes being achieved as a result of:
- The service provision of all services funded and established under Dublin’s Pathway to Home model of service; as well as,
- The delivery of the specified work programme core actions and priority tasks set out in this HAP 2011-2013.
The outcomes being monitored
Notably the sought after outcomes of this HAP are both strategic and person-centred. In other words, the realization of sought after person-centred outcomes for households at risk of or experiencing homelessness in Dublin will in aggregate deliver upon the five strategic aims of this homeless action plan These are:
1. To prevent homelessness
2. To eliminate the need for people to sleep rough in Dublin
3. To reduce the time people experience homelessness to less than six months
4. To meet unmet housing need of people experiencing homelessness through an increase in housing options that deliver affordable, accessible housing with supports as required
5. To ensure the delivery of services for homeless people that meets their needs, produce the sought-after, person-centred outcomes required and can demonstrate their effectiveness through monitoring and reporting arrangements.
Table 1: Methods used in the monitoring framework
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Method
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Resulting measure
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Pathway Accommodation Support System (PASS) client database
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· Real time measures of service activity and delivery to all users of services funded and established under the Pathway to Home model.
· Specified and aggregate reports on service activity and person-centred outcomes.
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Cross sectional and point-in-time survey research and data analysis
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· Once off and repeat measures of trends and changes in nature, extent and experience of homelessness.
· Survey research is thematic and undertaken to compliment aggregate PASS data.
· Survey research will allow additional measures of service performance and outcome to be obtained in areas where PASS does not report.
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Programme evaluation
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· Using a range of evaluative methods to ensure effectiveness of the different types of service delivery underway in the Pathway to Home model, namely prevention, housing and support services.
· Using a quality standards framework for evaluation across all types of service delivery in the Pathway to Home model.
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Longitudinal research and analysis
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· Using qualitative research methods to track and explain actual change obtained at the levels of the household and service provider as direct consequence and result of working to deliver the person-centred outcomes and strategic aims of the HAP.
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