Who to contact if you are homeless

Homeless Action Plan 2007-2010

Pathway to Home Services

The Pathway to Home model is made up of a portfolio of housing and temporary accommodation types and services configured to ensure person-centred outcomes.

Prevention Services

  •  Local Authority Homeless Helpline - The Local Authority Homeless Helpline will be a 24-hour free phone service providing information and advice to individuals and service providers as well as, an out-of-office hours basis, initial contact and placement into temporary accommodation for person’s experiencing homelessness.
  • Local Authority Housing Service - The Local Authority Housing Service will provide information, advice and referral to the Local Authority Homeless Helpline, Community Welfare Service and the Homeless Prevention Service. The service will provide priority access to all available housing options such as mainstream housing including local authority social rental, Rental Accommodation Scheme (RAS), SWA (Social Welfare Allowance) rent supplement private rental, the new Support to Live Independently scheme and specialised housing options.
  • Community Welfare Service - The Community Welfare Service is a statutory service that will provide income maintenance, early interventions and access to housing options, which will shorten the length of time that a person experiences homelessness.
  • Contact and Outreach Service - When a person is discovered rough sleeping, the Contact and Outreach Service will deliver early interventions, initial contact and placement into temporary accommodation.
  • Homeless Prevention Service - Homeless Prevention Services are specifically day services, information, advice, advocacy, mediation services and early intervention housing support services that prevent homelessness. In addition, all mainstream public services have a role in preventing homelessness.

Temporary Accommodation and Services

  • Local Authority Housing Service’s Central Placement Service - The Local Authority Housing Service’s Central Placement Service will be a centralised placement service that will manage, co-ordinate, monitor access and take-up of all forms of temporary accommodation via a unified management system.
  • Local Authority Housing Service - The Local Authority Housing Service will provide initial contact and placement (based on common criteria in use across the four Dublin local authorities) into temporary accommodation.
  • Supported Temporary Accommodation (STA) - Supported Temporary Accommodation is a specialised form of accommodation for persons with needs requiring a specialised form of support. The supports will include in reach services provided by the HSE, FAS, VEC etc and housing support services for persons moving into housing.
  • Temporary Emergency Accommodation (TEA) - Temporary Emergency Accommodation is accommodation for persons with low or no support needs.

Housing and Housing Support Services

  • The Local Authority Housing Service - The Local Authority Housing Service will provide the Assessment of Housing Need and deliver priority access to all available housing options including specialised housing schemes with on-site housing supports.
  • Housing Support Service - The Housing Support Service is on-site housing support service that includes Visiting Housing Support Services, which provides support, assistance and advice to a person in their accommodation for a certain length of time.  
     

 If you would like to read more about the Pathway to Home Services, please click here.