Putting People First

Putting People First is a good practice guide for homeless services. This publication was produced by the the Homeless Agency (now DRHE) to be used as a tool by the providers of services to homeless people in developing and improving service quality and practice. It contains quality standards and performance measures for homeless services - devised by service providers themselves.

These standards are not yet mandatory and there are no sanctions in place for non compliance with them. They are aspirational, designed to provide targets and a framework for the continuous improvement of services for homeless people.

We are currently working on National Quality Standards for homeless services.