Who to contact if you are homeless
Research & Policy
Advice and Information
VISION
The vision of the future is one where people who are homeless, or at risk of homelessness, receive full information on their rights, the range of options available to resolve their housing difficulty and seamless access to other relevant services.
PURPOSE
The role of information and advice services for people who are homeless is to listen, to provide clear information and advice on rights, accommodation options, and other relevant services that will enable them to improve their housing situation.
QUALITY STANDARDS
Information and advice services should aim to achieve best practice standards in the following areas:
- Providing information materials
- Providing advice
- Telephone
- Face to face interview
- Correspondence