Who to contact if you are homeless

Research & Policy

Quality Standards for Organisational Standards

VISION
The vision for all organisations is that they are enjoyable, supportive and empowering to work in, have a clear sense of direction and commitment to providing a high quality, effective and efficient service to meet the needs and aspirations of service users.

PURPOSE
The role of organisations is to provide services and interventions which will ensure that the needs of the target group are met in an effective, efficient and responsive manner.

QUALITY STANDARDS
All organisations working with homeless people should aim to achieve the following best practice standards:

PLANNING AND REVIEW

  1. Planning
  2. Evaluation
  3. Research
  4. Contributing to public policy

HUMAN RESOURCES

  1. Staff recruitment
  2. Staff training
  3. Managing staff
  4. Managing and developing volunteers

HEALTH AND SAFETY

  1. Health and safety at work
  2. Fire safety
  3. Food hygiene

GENERAL

  1. Participation and consultation
  2. Co-ordination with other agencies
  3. Record keeping
  4. Funding