Who to contact if you are homeless
Research & Policy
Quality Standards for Settlement Services
VISION
The vision of the future is one where everyone has access to a choice of appropriate accommodation and support services that enable them to meet their housing needs and enjoy sustainable social inclusion.
PURPOSE
The purpose of settlement services is to work alongside people who are homeless to enable them to optimise their independence and obtain appropriate accommodation and supports.
KEY ACTIVITIES AND STANDARDS
Settlement services should aim to achieve the following best practice standards:
- Assessment
- Bulding relationships
- Providing information to service users
- Developing settlement plans
- Accessing housing
- Advocacy
- Follow-up support